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What is SilkWise Help Desk?

SilkWise Help Desk - a mini help desk for your customers, and a powerful engine for your marketing


Click here to get your own SilkWise Help Desk.

What Is SilkWise Help Desk?
As you knew, Help Desk provides your customers with frequently asked questions(FAQs) and assistance regarding your
product and service. It is a very important channel to serve existing customers and engage new clients. But,

    1. How much time you can save by avoiding to answer the same questions again and again? Are your most frequently asked
    questions really in your Help Desk/FAQ section?
    2. Is your FAQ section static or dynamic? How easy to update the questions?
    3. How to unlock the marketing power of your Help Desk and interactive FAQs?

SilkWise Help Desk solves the above issues for you. If you have your own website, you can add the Help Desk Widget into
your website. If you don't have a website yet, we will host your Help Desk at
http://silkwise.com/content/showcategory?category=28.

Features

    1. Seamless integration with your website by simply adding a couple of lines of HTML script in your website. You will
    have a Help Desk widget in your website, so that you can interact with your customers as well achieve FAQs.
    2. You have full control of all contents in your Help Desk/FAQs including adding, removing, editing any content.
    3. Your FAQs will be published and promoted in social networks (Twitter, SilkWise.com etc.) and search engines (Search
    Engine Optimization) to improve your visibility. Yes, we will do that for you.
    4. Real-time email alert to you for any event and customer question.
    5. Email notification to your customers and engage them efficiently.
    6. Browsing and searching your FAQ section is made easy for your visitors.
    7. If user makes a related order service inquiry, we will forward the request to you.


Examples of SilkWise Help Desk Widget
Here are the installed widgets of Help Desk by business and academics.
ExpRevenue Inc.: http://www.exprevenue.com/exprev/index.php/faq
OrderArtwork.com: http://www.orderartwork.com/faq.htm
Dailydeals4you.com: http://www.dailydeals4you.com/faq
DVDRepairTips.com: http://www.dvdrepairtips.com/faq.html
University EE Course: http://www.ee.olemiss.edu/yang/ELE441/
University CS Course: http://www.cs.olemiss.edu/~jxue/teaching.php?...p;activeTop=QA&hide=0
Western Illinois University: http://faculty.wiu.edu/M-Yu2/faq/

Click here to get your own Help Desk Widget.

For instructions to enable your Help Desk, please click
here.
If you have question or need any help, please visit our help
desk.

SilkWise Team